Terms of Service

1. Who we are

Rastanex is a trading name of UAB Snaigex, registered at Pylimo g. 61, Vilnius, Lithuania ("Rastanex", "we", "us"). You can reach us at Info@rastanex.com for any question about these terms.

By using rastanex.com, creating a client account, or receiving services from us, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind that company.

2. What we provide

Depending on what you have engaged us for, our services may include:

• Design, build and hosting of AI voice agents for inbound and outbound calls, plus SMS and messaging automations.
• An AI business assistant operating through channels such as WhatsApp, Telegram or Microsoft Teams.
• Automated outreach, proposal and quoting workflows, social publishing and client-data synchronisation.
• An automation audit, an execution plan, and ongoing monitoring and tuning after launch.

The exact scope, deliverables, timeline and fees for your engagement are set out in the proposal or order form we agree with you. Where that document conflicts with these terms, that document takes precedence.

3. Client accounts

Some areas of this site are available only to clients with an account. You are responsible for keeping your login credentials confidential and for all activity that happens under your account. Tell us immediately if you believe an account has been compromised.

Accounts are provided for your business use. You may not share access with third parties without our written agreement, and we may suspend an account that is being misused or that puts our systems or other clients at risk.

4. Your responsibilities

• Provide accurate information and timely access to the systems, accounts and content we need to deliver the work.
• Ensure you have the legal right to the contact data, phone numbers and content you ask us to process, and a lawful basis for contacting those people.
• Comply with the marketing, telecoms and call-recording rules that apply to your industry and territory, including disclosure and consent requirements.
• Review and approve agent scripts, prompts, pricing rules and templates before they go live.
• Not use our services for unlawful, deceptive, harassing or high-risk purposes, or to impersonate another person or organisation.

You remain the controller of your customer data and remain responsible for the messages your agents send on your behalf.

5. AI output

Our services use AI models. AI output can be inaccurate, incomplete or unexpected, and it should not be treated as professional, legal, medical or financial advice. Every agent we deliver has an escalation path to a human on your team, and you are responsible for reviewing output that has commercial or legal consequences before you rely on it.

Figures shown in calculators, simulators and audits on this website are illustrative models, not guaranteed results.

6. Fees and payment

Engagements typically consist of a one-off build fee plus a recurring fee covering hosting, monitoring and ongoing tuning. Third-party usage costs — telephony minutes, messaging, AI model usage and similar — are passed on or billed to your own provider accounts as agreed.

Invoices are payable within the period stated on them. Fees exclude VAT and other taxes unless stated otherwise. We may suspend services on materially overdue accounts after giving you notice.

7. Intellectual property

We keep ownership of our platform, tooling, frameworks, reusable components and know-how. You keep ownership of your data, brand assets, content and customer records. On full payment, you receive a non-exclusive, ongoing licence to use the configurations, prompts and workflows we build for you as part of your engagement.

8. Confidentiality

Each side will keep the other's non-public business information confidential and use it only to perform or receive the services. This does not apply to information that is already public, independently developed, or that must be disclosed by law.

9. Availability and third-party platforms

We orchestrate on top of third-party platforms such as telephony, messaging, AI model, calendar, CRM and payment providers. Those platforms can change, rate-limit, degrade or become unavailable, and outages or changes on their side may affect your automations. We monitor for this and work to restore service, but we do not guarantee uninterrupted availability unless a separate service level agreement says so.

10. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Subject to that, neither side is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings. Our total liability connected with the services is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

11. Term and termination

Recurring services continue until either side gives notice as set out in your order form. Either side may terminate for material breach that is not fixed within 30 days of written notice. On termination we will, at your request and within a reasonable period, export your data and then delete it in line with our privacy policy.

12. Changes to these terms

We may update these terms as our services evolve. When changes are material we will notify active clients by email or through the client dashboard. The date at the top of this page always shows the current version.

13. Governing law

These terms are governed by the law of the European Union member state in which UAB Snaigex is established, and the courts of that state have jurisdiction. Mandatory consumer protection rights in your country of residence are unaffected.

This page is maintained by UAB Snaigex to describe how Rastanex services are provided. It is general contractual information, not legal advice, and it does not replace the signed agreement for your engagement.